Public’s views about telecom sales practices now being collected until Sept. 9

GATINEAU, Que. — Consumers now have until Sunday to answer an online survey about sales tactics used by Canada’s largest phone, cable and internet service providers, two more days than originally announced by the industry’s regulator.

The online survey conducted by Ipsos is part of a months-long process leading to public hearings to be held by the Canadian Radio-television and Telecommunications Commission starting on Oct. 22.

It expects to release a summary of its findings from public consultations on Oct. 15.

The minister responsible for telecommunications, Navdeep Bains, ordered the CRTC investigation in June after media reports and consumer complaints about how telecom services are sold.