(file photo/paNOW)

By paNOW Staff

covid-19

COVID-19: How to know your calls are from the SHA

Mar 4, 2021 | 12:00 PM

The Saskatchewan Health Authority (SHA) is offering tips for helping the public know when a phone call is legitimately from the SHA for individuals receiving calls about test results and contact tracing.

There have been reports of seniors being wary of taking calls from phone numbers or people they don’t recognize and the public service announcement from SHA would appear to address those concerns.

In a media release on Thursday, SHA detailed how they would identify themselves on the call, as well as offering the public a call-back option if they feel unsure about the legitimacy of the caller.

Partial information exchange to confirm identity.

At the beginning of the call, the SHA will provide the recipient with the first three digits of their Saskatchewan Health Card number. The recipient will then be asked to provide the last three digits of their health card. The SHA may also ask individuals to confirm their first and last name, and date of birth. This will ensure that both the caller and recipient are legitimate.

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Call-back option

If you are unsure of the legitimacy of the caller or you prefer not to answer your phone when an unknown number appears, please take note of the number and call back to verify that it is an SHA number. When calling back, you will either be connected with an SHA representative or receive a recording indicating you have reached the Saskatchewan Health Authority and that a representative of the SHA will try to reach you again from the same number.

This entire announcement can be read here on the Saskatchewan Health Authority Website.

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Twitter: @princealbertnow